Frequently Asked Questions
Everything you need to know about Oco Smart Cloud Cameras and our services.
How do I set up my Oco Smart Cloud Camera?
Setting up is easy: download the Oco app on your smartphone, plug in your camera, and follow the on-screen instructions to connect it to your Wi-Fi network.
Does Oco require a monthly subscription for cloud storage?
Oco offers free 24-hour cloud storage for motion and sound events. For longer storage history and premium features, we offer various affordable monthly subscription plans.
What is your shipping policy for international orders?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping times vary between 7-14 business days depending on the destination.
Can I return my camera if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are Oco cameras compatible with smart home systems?
Absolutely. Oco cameras are compatible with Amazon Alexa, Google Assistant, and IFTTT, allowing you to integrate your security into your existing smart home ecosystem.
Is my video data secure in the cloud?
Security is our top priority. We use high-level enterprise encryption (SSL) to ensure that your video stream and recorded footage are only accessible by you.